Making the Grade: Are California’s Biggest Banks Failing Consumers?
First published March 2011
This report examines the six largest banks in California to evaluate the extent to which bank products and services are accessible to California’s under-served communities and to evaluate the extent these banks meet the needs of low and moderate income customers. CRC graded each bank on six measures: the combined impact of high fees, branch access, and intricate policies make maintaining bank accounts particularly complicated for low and moderate-income communities. For these customers, the cost of a mistake is very expensive and could determine whether or not they can pay for their basic living needs.
You can read the CRC Press release here.Download Resource